Cancellation, Returns & Refunds Policies

Here is a tailored Cancellation, Return & Refund Policy for Ganpati Trading, based on your reference from IndustryBuying:

Cancellation, Return & Refund Policy

Effective Date: 10-June-2025

At Ganpati Trading, we strive to offer a seamless and trustworthy buying experience for all our customers. Please review the following policy that outlines our terms regarding cancellations, returns, and refunds.

1. Cancellations

You can cancel your order only before it has been dispatched. Once the shipment is dispatched, the order cannot be cancelled, but may be eligible for return as per our return policy.

Once a cancellation request is approved, we will initiate a refund within 3 business days after the return package (if applicable) is collected. Refunds are only processed for Prepaid or NEFT orders.

Cancellation Criteria

Your order may be cancelled under the following conditions:

Incorrect or incomplete shipping details (street number, landmarks, PIN code, etc.)
Incorrect product listing or technical specifications on Ganpatitrading.in
Delivery area falls under a “non-serviceable zone” or “out-of-delivery area” as defined by our logistics partner
Suspected fraudulent information or transaction
Product is unexpectedly marked “out of stock” by our vendor/supplier

2. Returns

Ganpati Trading accepts returns for specific issues reported within 7 days of delivery. Customers must raise a return request from the “My Orders” section or contact our support team.

Eligible Return Conditions

You are eligible for a return if:

The product is defective, used, or tampered with
The product was damaged during transit
A branded product is received with the seal broken
The product packaging is empty or some components/accessories are missing
The product received significantly differs from what was described on our website

⚠️ Returns for damaged or incomplete products must be raised within 48 hours of delivery with supporting images, including packaging.

Ineligible Return Scenarios

Returns will not be accepted if:

Product is “No longer needed”
Customer mishandled or misused the industrial product
Product is custom-built or made-to-order
There is a general quality-related dissatisfaction without manufacturer confirmation

3. Return Eligibility Guidelines

The return request must be raised within 48 hours of delivery.
Products must be unused and in original condition.
All original packaging (tags, manuals, warranty cards, accessories, box) must be included.
Invoice copy must be provided.
Products marked “non-returnable” on their product page are not eligible (e.g., Electronics, Cartridges, Tyres, Safety Equipment, Car-Care, etc.)

4. How to Return a Product

There are two ways to return your product:

Pickup by Ganpati Trading’s logistics partner:
If available, a pickup will be arranged within 2-3 business days after your return is approved.
Self-shipping:
In case pickup is unavailable, customers must ship the product to the address provided by our support team via India Post only. Courier charges will be reimbursed after valid slip submission and successful quality check.

Required Bank Details for Refund (if applicable):

Account Number
Account Holder Name (same as registered with Ganpatitrading.in)
IFSC Code

Email this information along with the courier slip to: ganpatitradingcp@gmail.com

5. Refunds

Refunds will be processed only after the returned product passes our quality inspection, which takes up to 2 working days. If the returned item fails quality inspection, we will return the product to the customer, who must bear the shipping cost.

Refund Timeline by Payment Mode:

Payment Mode	Refund Timeline
Credit/Debit Card, Net Banking, Wallets	2–7 business days
NEFT/Cheque	Processed in 2 business days after receiving bank details, credited in 5–7 business days
EMI	6–8 business days post-approval

6. Additional Terms

Items marked “non-returnable” or sold under flash deals/combo offers cannot be returned.
Individual products from a combo offer are not returnable separately.
For any return claims involving damage or missing items, an unboxing video is required as evidence.

Need Help?

For any assistance or to raise a return/cancellation request:

Customer Support:
📧 ganpatitradingcp@gmail.com
📞 +91 9430138577
🕒 Monday to Saturday, 10:00 AM – 6:00 PM